Trailwinds RV Park LLC - Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, mailing address, email address, and phone number, typically provided when you apply for or sign a lease/rental agreement, or contact us through our website.
• Lease and tenancy information: site assignment, lease term, vehicle and RV information, and related records.
• Payment information: billing information processed through our payment provider(s). We do not store full credit card or bank account numbers on our own systems.
• Communications: records of communications between you and Trailwinds, including phone, email, and SMS text messages.
• Video surveillance footage: as described in Section 4 below.
• Website usage information: basic technical information such as browser type and pages visited, collected automatically when you use our website.

2. How We Use Information

We use the information above to:

• Manage tenant applications, leases, and site assignments
• Bill and process payments for rent and related charges
• Communicate with tenants about maintenance, utility outages, site conditions, and other operational matters
• Maintain the safety and security of the property
• Comply with Texas landlord-tenant law and other legal obligations
• Respond to inquiries submitted through our website

We do not sell tenant or website visitor information to third parties, and we do not use information collected for SMS communications to send unrelated marketing messages.

3. SMS / Text Messaging Program

If you provide your mobile phone number and consent to receive text messages from Trailwinds, we will use that number solely to send operational messages related to your tenancy, such as maintenance notices, utility interruptions, and property announcements. We do not send marketing or promotional text messages, and we do not sell or share your mobile number with third parties for their own marketing purposes.

• Message frequency varies based on property needs.
• Message and data rates may apply based on your mobile carrier plan.
• You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
• Consent to receive text messages is not a condition of leasing a site at Trailwinds.

4. Video Surveillance

Trailwinds RV Park LLC maintains video surveillance cameras in certain common areas of the property (such as entrances, laundry facilities, and property lines) for the safety and security of tenants, guests, and property.

Footage may be reviewed in connection with security incidents, property damage, disputes, or as required by law, and may be shared with law enforcement when legally appropriate. Footage is retained for a limited period and then routinely deleted unless preserved for a specific investigation or legal matter.

5. How We Share Information

We may share information with:

• Service providers who help us operate the business (e.g., payment processors, accounting software, SMS/communications providers)
• Legal or governmental authorities when required by law or valid legal process
• A successor entity in the event of a sale or transfer of the business

We do not share tenant information with third parties for their own independent marketing purposes.

6. Data Retention

We retain tenant and lease records for as long as reasonably necessary to comply with legal, tax, and accounting obligations, and to resolve any disputes. Video surveillance footage is retained on a rolling basis as described in Section 4.

7. Your Choices

• You may opt out of SMS communications at any time by replying STOP.
• You may contact us to ask what information we hold about you or to request corrections to your contact or lease information, subject to our recordkeeping obligations.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" above reflects the most recent revision.